Support Us

There are three parties involved: SHF, LadderPro Pte Ltd and SG Global Support Services.

We have engaged LadderPro Pte Ltd, a reputable international marketing company that is also working with many other Social Service Agencies in Singapore. LadderPro Pte Ltd sends small teams of trained fundraisers known as “SHF Appointed Representatives” to promote the SHF Direct Debit Donor Programme (DDDP) at pre-approved venues in Singapore.

SG Support Services helps us manage the programme’s administrative work.

We would love to, but we are unable to bear the considerable cost of setting up a team large enough to manage and carry out the DDDP. That is why we are partnering with a market leader like LadderPro Pte Ltd that specialises in face-to-face marketing. This partnership enables SHF to save costs and channel much more of your valuable donations directly to our heart health awareness and cardiac rehabilitation programmes. We have a small team working closely with LadderPro Pte Ltd on this programme.

Face-to-face fundraising is a regular, professional job that requires long-term commitment, hard work and specific skills. All “SHF Appointed Representatives” undergo intensive training before they begin work. While we sincerely thank our volunteers for playing a valuable role in specific fundraising activities, their commitments outside the time they generously donate to SHF mean that they are not the ideal candidates for this programme.

All our representatives on-duty are smartly dressed in a SHF branded blue vest and carry an ID badge using a red SHF lanyard as featured in the sample photos below:

They are also required to carry a copy of the Official Letter issued by Singapore Heart Foundation. You can scan the QR code on the Official Letter for immediate verification.

Alternatively, you may also contact SHF directly and provide us with the full name or ID Badge Number of the representative you wish to verify.

A sample of the Official Letter looks like this:

You may receive a call from our Donor Service representatives from time to time. The purpose of their calls are to assist you in updating your personal particulars^#, share updates of our programme or appeal for your consideration in pledging for recurring donations for SHF through the Direct Debit Donor Programme (DDDP)*.
The caller IDs for these calls are:

1. 6323 2012
2. 6329 1480

Apart from phone calls, our Donor Service representatives may also reach out to you from these e-mail addresses:

1. donorservice.sgp@sgsupport.com
2. servicecare.sgp@sgsupport.com

Should you need further assistance to verify the calls received, you may email us at SHF-FR@heart.org.sg.

# You had previously signed up as a recurring or one-time donor.
*DDDP is designed to encourage individuals to donate to Singapore Heart Foundation on a regular basis, so that the funds raised can help support SHF’s operations, promote our programmes that raise awareness of heart health, equip more people with lifesaving skills, provide highly subsidised cardiac rehabilitation and assist needy heart patients with financial aid.

Yes. 100% of all the funds raised go directly to SHF. DDDP is a safe and convenient way for members of the public to donate to us as we only accept credit and debit card transactions, and all the monies are debited directly into SHF’s bank account. SHF pays LadderPro Pte Ltd a small fee for the work done. Each year, we allocate a budget for various fundraising activities: special events, direct mailers and so forth. It is from this pre-allocated, strictly approved budget that this fee is paid. This fee adheres to the guideline under the Charities (Registration of Charities) Regulations issued by the Commissioner of Charities and contributes to the programme’s overheads.

You may find further details on the guideline here.

Every dollar is crucial to carry out our awareness and rehabilitation work and we hope we will continue to merit your kind support. However, should you ever need to stop your donation, all you have to do is contact us through the contact details below. We will process your request immediately. However, please allow a maximum of 30 days for the termination of GIRO and credit card arrangements to take effect.

Note: GIRO donation is no longer accepted under DDDP.

For enquiries on DDDP/ “SHF Appointed Representatives”:

LadderPro Pte Ltd
Tel: 6557 0120

For cancellation / change of details:

SG Support Services
Tel: 6323 2012

For enquiries on DDDP/ SHF’s work:

Singapore Heart Foundation

Email: SHF-fr@heart.org.sg
Tel: 6354 9346

As part of continued efforts to raise awareness and educate the public on donating safely, a refreshed Safer Giving Campaign has been rolled out progressively in tandem with the implementation of the Disclosure Regime.

The Commissioner of Charities (COC) encourages everyone to practice the three simple steps of “Ask, Check, Give” when responding to fund-raising appeals so as to be better protected against charity donation scams:

1. ASK who the beneficiary is, what the donations will be used for, and how to receive updates.
2. CHECK the Charity Portal to verify if the beneficiary is a registered charity or has disclosed its fund-raising details via the following:
   1. Charity Portal (www.charities.gov.sg)
   2. Scan QR code on the official letter from the organisation
   3. SMS “FROrganisation Name” to 79777
   4. Call Charities Unit hotline at 6337 6597
   5. To verify the fundraising appeals for Singapore Heart Foundation via SMS, please ensure that your text message is in the format with capital letters where applicable: FR<space>Singapore<space>Heart<space>Foundation
3. GIVE with peace of mind once assured that donations are for a genuine cause.

For more resources on MCCY’s Safer Giving Campaign, you may refer to the Charity Portal.

The following information may assist you:

• SHF does not conduct house-to-house fundraising. Besides our annual flag day physical event where details will be disclosed on the Charity Portal (if applicable), we DO NOT solicit for cash donations on the streets.
• “SHF Appointed Representatives” carry out fundraising activities at designated areas that were disclosed on the Charity Portal. Donations can only be done via our Direct Debit Donor Programme (DDDP).
• NO cash donations are collected on the spot.
• All our “SHF Appointed Representatives” MUST carry an identification badge that clearly displays their full name and badge number. You may call SHF at 6354 9346 to verify if they are legitimate “SHF Appointed Representatives”.
• All “SHF Appointed Representatives” must carry a copy of the Official Letter, which includes a QR code for online validity checks.
• We also want to assure members of the public that SHF subscribes fully to the Code for Commercial Fund-raisers (Adapted for Charities) issued by the Commissioner of Charities. We look forward to the public’s continued support for our work to promote good heart health, prevent and reduce disability and death due to cardiovascular disease and stroke.